Creating Users & Extensions
This document will step you through the process to create a new users, extension and assign this person to a physical phone.
This document will step you through how to get the most out of Buddy. It will include basic help as well as overview of buddy voicemail and presence control, setting up custom voicemail for each status and understanding diverts.
Buddy Deployment Process
This document will step you through the process to deploy VadaXchange Buddy onto your company’s computers for the first time.
This document will step you through the process understanding and making use of the system level call recording and also the Ad-Hoc (per call as needed) call recording available on your Vadaxchange.
This document will step you through the process to make use of the conference bridges that are setup by default as part of your Vadaxchange.
Managing Custom Presence Lists
This document will step you through the process to setup and manage presence lists for your staff. This will allow you to create groups of status for different parts of your business.
Managing Time Schedules
This document will step you through the process understanding how Vadaxchange uses time schedules for TOD (time of day) routing for business hours and holidays.
System Overrides and Special Call Forwards
This document will step you through the process make use of system overrides to control TOD (time of day) on the system and also how to forward the entire system to another number if needed due to emergency or other reason.
Phone User Guides
Vadacom supports open standards enabling the use of a wide range of high-quality VoIP phones and accessories. Attached you will find user guides for some of our most popular makes and models.
If you are wanting to use a softphone we have this helpful video that will explain the steps to set up once you have been given your Username & Password by the Service Team